FAQ
General Information
What is Steve the Yacht Guy??
Steve the Yacht Guy is your trusted maritime partner based in Miramichi, New Brunswick. We specialize in connecting boating enthusiasts with quality vessels and marine equipment through our drop shipping platform, backed by over 25 years of boating expertise.
How does your dropshipping model work?
We partner with verified marine suppliers to offer you quality boats, yachts, and marine equipment. When you place an order, we arrange for direct shipment from our supplier network to your designated location, ensuring competitive pricing and reliable service.
FAQ
Ordering & Payment
How do I place an order?
Browse our catalog on www.stevetheyachtguy.com, select your desired items, and complete checkout. All orders are subject to our Terms and Conditions and availability confirmation from our supplier network.
What payment methods do you accept?
We accept major credit cards, bank transfers, and certified funds. All payments are processed securely and are subject to verification. Payment constitutes acceptance of our terms.
When will my payment be charged?
Payment is processed upon order confirmation. In cases where items are backordered or unavailable, refunds will be processed according to our refund policy.
FAQ
Shipping & Delivery
How long does shipping take?
Delivery timeframes vary by product type and destination. Marine vessels typically require 2-8 weeks, while accessories ship within 5-15 business days. All timeframes are estimates and subject to supplier availability and weather conditions.
Do you ship internationally?
Shipping availability depends on supplier capabilities and destination regulations. International shipments are subject to customs duties, taxes, and import restrictions, which are the customer’s responsibility.
What if my item is damaged during shipping?
Report damage within 48 hours of delivery. You can also call our support line at +1 825-462-9758. We will coordinate with carriers and suppliers to resolve issues, but liability is limited to product replacement or refund at our discretion.
FAQ
Returns & Refunds
What is your return policy?
Returns are accepted within 30 days of delivery for unused items in original condition. Customer is responsible for return shipping costs unless the item was defective or misrepresented. Marine vessels may have different return terms.
How do I initiate a return?
Contact us at our official website or call our support line at +1 825-462-9758 for return authorization. Unauthorized returns will not be accepted. All returns are subject to restocking fees up to 25% of purchase price.
When will I receive my refund?
Refunds are processed within 10-15 business days after we receive and inspect returned items. Refunds are issued to the original payment method minus any applicable fees.
FAQ
Product Information
Are all products new?
Unless specifically noted as used or refurbished, all products are new from authorized dealers. We do not guarantee specific model years or manufacturing dates.
Do you provide warranties?
Warranty coverage varies by manufacturer and product. We facilitate warranty claims but are not responsible for manufacturer warranty performance or coverage limitations.
Can you help with product selection?
While we offer general guidance based on our maritime experience, final product selection is your responsibility. We make no guarantees regarding suitability for specific uses or conditions.
FAQ
Legal & Liability
What are your liability limitations?
Our liability is limited to the purchase price of products sold. We are not liable for consequential, incidental, or punitive damages. Maritime activities carry inherent risks that customers assume.
Who handles customer service issues?
Contact us through www.stevetheyachtguy.com or by phone at +1 825-462-9758. Response times may vary. For urgent matters, customers should contact suppliers directly when provided.
What law governs these transactions?
All transactions are governed by New Brunswick and Canadian federal law. Any disputes will be resolved in New Brunswick courts.
FAQ
Privacy & Data
How do you handle my personal information?
We collect and use personal information as described in our Privacy Policy. By using our services, you consent to our data handling practices.
Do you share customer information?
We may share necessary information with suppliers, shipping carriers, and payment processors to fulfill orders. We do not sell customer data to third parties.